Telstra has confirmed reports of several outages on Wednesday afternoon after customers submitted complaints over internet issues.
Customer service representatives have spent the afternoon responding to complaints and queries from disgruntled clients of the popular mobile provider.
Customers across areas such as Rose Bay, New South Wales, Toowoomba, Queensland and Coober Pedy, South Australia have taken to the Twitter to address their concerns of an outage.
Telstra apologised to its users for any inconvenience caused.
“We had a brief network issue this afternoon that stopped some of our mobile customers from accessing the internet for a few minutes. Calls and SMS weren’t affected at any stage,” a Telstra spokesperson said.
“We’re sorry for the hassle and we’re keeping a close eye on things to ensure everyone can keep browsing.”
Downdetector Australia tweeted Telstra had been having problems since 12:29pm, according to user reports.
In the 15 minutes between 12:50 and 1:05pm, the site displayed there were 957 reports of outages.
While a clear reason for the outages across the country has not been reported yet, Telstra were able to pinpoint the cause of the outage in Coober Pedy.
“There is a reported cable cut affecting some home phone and mobile services in Coober Pedy since yesterday afternoon with restoration work ongoing,” Telstra said.
The mobile network played down the weight of the outage in response to a News.com.au article.
“Well that’s a stretch. We had an outage earlier that lasted for a few minutes, but people could still make calls and send texts. Everyone’s now back online.”
Reports of outages began to decline after 1:30pm as Telstra reportedly got its customers back online.
News Source: www.skynews.com.au
